Terms & Conditions

These terms and conditions regulate the agreement between "you", the customer, and Mail Order 2000 (NE) Ltd.

Your statutory rights are not affected by these terms and conditions.

Ownership Of Rights

The copyright, design and artwork on the website belong to Mail Order 2000 (NE) Ltd. Any use of this website or it's contents, including copying or storing it or them in whole or part, other than for your own non-commercial use is prohibited without the prior written permission of Mail Order 2000 (NE) Ltd. You may not modify, reproduce, distribute or re-post anything on this website for any purpose.

All other trademarks and copyrights remain sole ownership of their rightful owners/licensees.

Accuracy Of Content

Mail Order 2000 (NE) Ltd has taken every care in the preparation of the content of this website to ensure that the information at any one time is accurate. However, we cannot guarantee that the information is fault free. Mail Order 2000 (NE) Ltd does not accept liability for any errors in the presentation of goods on the web site and reserves the right to change prices, descriptions, modify or substitute products without notice. Mail Order 2000 (NE) Ltd will, however, do it's best to correct any errors as quickly as possible once they have been notified about them.

Orders will only be accepted if there are no errors in the description of the goods or their process as advertised on this website.

Damage to your computer

Mail Order 2000 (NE) Ltd makes every effort to ensure that this web site is free from viruses or anything else that has contaminating or destructive properties. However, we cannot guarantee that your use of this web site or any web sites accessible through it will not cause damage to your computer. Mail Order 2000 (NE) Ltd will not be liable to any person for any loss or damage, which, may arise to computer equipment as a result of using this web site.

Availability

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. You will be given the option to either backlog the unavailable item(s) at no extra postage cost or cancel your order if you would rather not wait.

Guarantee

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.

Please note: we can only accept the return of opened items if they are faulty. Returning items using our 30 day "no quibbles" guarantee is simple.

Refund Policy

Return of faulty goods: If you receive damaged or faulty goods you must inform our sales team within 48 hours of receipt. After this time has elapsed all other faults are the responsibility of the manufacturer, but we will be happy to assist you. We will either refund you in full or exchange the faulty product free of charge. Please return the faulty product(s) to the address below and any postage costs incurred will be refunded in full.

Return of unwanted goods: We are sure that you will be more than happy with the quality of our products. But if you are dissatisfied for any reason with a purchase then please do not hesitate to return it within 30 days, simply return the product(s) to the above address. When returning an item please make sure that you include all original packaging, parts and instructions. We do not refund shipping costs and all postage costs incurred are the responsibility of the customer. All other monies will be refunded at the earliest date.

1st for Toys is committed to protecting your privacy and we fully comply with the Data Protection Laws applicable to the UK. If you have any questions about our privacy policy please do not hesitate to email us customerservices@1stfortoys.co.uk

What info do we collect and why?

1st for Toys securely stores and collects your personal information in various ways:

When you register with us we ask for your name, address, delivery address, e-mail address (payment is made via our secure on-line payment system and no credit card details come though to us). We keep a record of this information. All this is necessary for us to recognise you as a registered customer and to fulfil the orders you place with us. We have a number of security procedures in place to prevent unauthorised access.
We keep a track of your purchases with us so we can send you the most relevant offers and resolve any issues you may have with your order quickly and effectively

How we use your personal data

The data we collect about you is only used for fulfilling and improving the services we offer you. We are committed to using your personal information only for:

Dealing with orders and accounts for the supply of goods and services.
Planning and Managing 1st for Toys business activities.
Research
Letting you know about special offers, new services we are providing or important changes to the website.
Letting you know about offers from other companies, but only with your permission.

Circumstances we may share your data:

To outside research agencies working on our behalf to find out your feelings on our products and services. In this instance not all data will be shared.
We do occasionally make names and addresses (but never email addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at mailingoptput@1stfortoys.co.uk .

Circumstances we will NEVER share your data:

We will never pass on your email addresses to 3rd parties for marketing purposes.
We will never pass on your credit card details under any circumstances

Further Information

To the best of our knowledge, the information we hold will be accurate and up to date. If you would like to make sure please email us, customerservices@1stfortoys.co.uk , and we will update or delete and incorrect data immediately.

If you have any questions about your personal data or our privacy policy, please contact us customerservices@1stfortoys.co.uk , 00 44 (0) 1325 481384 or write to us at: Data Protection Officer, 1st for Toys, 18 High Northgate, Darlington. DL1 1UP. United Kingdom.

Delivery

For details of our delivery charges please click here.

Tax

Charges for orders made from the UK or the European Union, 17.5% VAT is included in the order total. All other orders are VAT free.

Credit card Security

With telephone orders, all credit card numbers received are processed accordingly and stored securely. Your details are collected and stored so we are able to fulfill your order and services we offer you. For more information on our Privacy Policy please click here.

Remittance terms

Orders will only be dispatched on payment in full of amounts shown.